How To Cancel Credit One Card [Step by Step]

Here’s a detailed step-by-step guide on how to do it:

  1. Pay Off Your Balance: First, it’s important to ensure that your card balance is zero. This means that you’ll need to pay off any remaining amount on your card. Be sure to check your latest statement or log in to your online account to see if you have any outstanding balance. Keep in mind that if you’re carrying a balance, you might need to make arrangements to pay this off or transfer it to another card before closing your account.
  2. Redeem Any Rewards: If you have any rewards associated with your card, you might lose them when you close your account. So, be sure to redeem these if possible. Check the Credit One website or call customer service if you’re unsure about how to redeem your rewards.
  3. Prepare for the Call: Make sure you have your card information on hand to help verify your identity. You might also want to prepare a brief explanation for why you’re closing your account, although you’re under no obligation to provide one.
  4. Call Credit One Customer Service: To close your Credit One card, you’ll need to call Credit One Bank’s customer service at 1-877-825-3242. (Note: you may want to verify the number on the Credit One Bank’s website.)
  5. Request Card Closure: After verifying your identity, tell the customer service representative that you want to close your account. They might try to persuade you to keep your account open, possibly by offering lower interest rates or other incentives. Stick to your decision if you’re sure you want to close your account. Via mail: Another way is to mail the request. The address is:
    Credit One Bank
    General Correspondence
    P.O. Box 98873
    Las Vegas, NV 89193-8873
  6. Get a Confirmation: Before you end the call, ask the representative to send you an email or letter that confirms your account has been closed. This is important documentation that proves you closed the account.
  7. Check Your Credit Report: About a month after you’ve closed your account, check your credit report to confirm that your card is listed as “closed.” You can get a free credit report from each of the three major credit bureaus (Experian, Equifax, and TransUnion) once a year at
  8. Keep Records: Retain any records or confirmation numbers related to the account closure for at least a year in case there’s any confusion about the status of your account.

Remember, closing a credit card can affect your credit score by potentially lowering your available credit and changing the average age of your credit accounts.



  1. Why might I want to cancel a credit card? There could be several reasons to cancel a credit card, such as high annual fees, high-interest rates, you’re not using it, or you have too many credit cards and want to simplify your finances.
  2. How does canceling a credit card affect my credit score? Canceling a credit card can impact your credit score. It can decrease your overall available credit, which in turn can increase your credit utilization ratio (the percentage of total available credit that you’re using), a factor that significantly impacts your credit score. It can also impact the length of your credit history if it’s one of your older cards.
  3. What should I do before canceling a credit card? Before canceling a credit card, make sure to pay off your balance, consider transferring your balance or rewards if needed, and prepare for the call with your credit card issuer.
  4. Can I cancel my credit card at any time? Yes, you can typically cancel your credit card at any time. However, if you have a balance, you’ll need to pay it off first or, in some cases, transfer it to another card.
  5. Can I cancel a credit card online? The process varies between credit card issuers. Some allow you to cancel your card online, while others require you to call. For Credit One, you’ll typically have to call their customer service to cancel your card.
  6. What happens if I just stop using my credit card instead of canceling it? If you stop using your card but don’t cancel it, the card issuer may eventually close it due to inactivity. This could also affect your credit score, and you may still be charged any applicable fees, like an annual fee.
  7. Can I reopen a closed credit card? This is dependent on the issuer’s policy. Some may allow it, but in many cases, once a card is closed, it cannot be reopened. You would need to apply for a new card.
  8. Can I cancel my credit card if it has a balance? You’ll typically need to pay off the balance before you can close the account. However, some issuers may allow you to close the account and then continue making payments until the balance is paid off.

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